Money back Guarantee

To apply for the IAMS 100% Money Back Guarantee you will need to complete the following steps:

Step 1:

Enter your details in the fields below, read the terms and conditions and press submit.

Step 2:

Within 24 hours you will receive a validation email confirming receipt of your refund request. Please take note of your reference number, you will need this.

Step 3:

To make your payment as swiftly as possible you will need to do the following:

Send your name, address and a 15+ word statement stating why you did not like the product to the email address below
Scan a valid, itemised and original till receipt to the email below
Along with these details please also supply the reference number from your on-line application (you should have received this via email)

Send to spectrumpet@eu.spectrumbrands.com
Without all of these items, refunds cannot be made.

Step 4:

Within 24 hours you will receive a validation email confirming receipt of your refund request. Please take note of your reference number, you will need this.

Complaint details

Country *

Product *

Product barcode *

Batch/ Date Code * Please find the code on the back of pack

Date of purchase *

Proof of purchase *

Amount Paid (£) *

Reason *

Personal information

Mrs

First Name *

Last Name *

Adress line *

Postcode *

City *

Region

Birth Date *

E-Mail *

Phone number

Bank sort code *

Account number *

Submit

I have read and accept the IAMS Terms and Conditions

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